Common Xerox Phaser Problems
Frequent Paper Jams
A paper jam can be caused by a simple misaligned paper. Removing the jammed paper with care not to tear may be all you need to begin printing again. However, if your Xerox printer has frequent paper jams, it may require attention from a professional Xerox repair technician. Trapped material, machinery malfunctions and using paper not supported by your Xerox printer are all possible reasons your Xerox printer keeps jamming.
Poor Quality Prints
High quality prints are essential for a business. Sometimes printer issues can make prints look washed out or as if the ink is faded. There are a number of possible reasons behind bad prints. Let us know your printing issues and we can help determine what the problem may be.
Xerox Phaser Offline
Encountering a ‘Printer Offline’ message while trying to print is most often caused by a software or online connection issue. A printer technician can help troubleshoot the underlying problem to prevent any further interruptions.
Xerox Phaser Not Printing
While a printer not printing can be due to hardware issues, most likely the problem is network or software related. Make sure the correct printer is selected and there is paper in the tray. You can also try restarting to fix a print stuck in the queue. If you still can’t print, contact us for fast troubleshooting by a Xerox professional.
Xerox Phaser Not Scanning
A “Not Available” message may appear if you are experiencing problems scanning. Sometimes software updates can prevent users from scanning documents.
Xerox Phaser Paused
There may be an issue if your prints are taking longer than 30 seconds in the print queue. If you have prints stuck as “pending,” “paused,” or “printing,” troubleshooting is necessary to begin fixing the print queue.
Xerox Phaser Not Recognizing Paper
If there is a message such as “Paper Tray Not Detected” or “Paper Tray Unavailable,” the issue may be fixed with a simple restart or software reset.
Xerox Phaser Not Printing Double Sided
If your Xerox has stopped printing double sided, most likely there is an issue with the driver. Our IT printer pros can help set up the correct Xerox printer driver properties for double sided printing.
Xerox Phaser Not Printing Color
There are a few possible reasons as to why a Xerox printer is not printing in color. Driver installation and properties, default settings and authorization for groups are the most common reasons.
Xerox Phaser Takes Too Long to Print
If your printer takes forever to print, the culprit could be anything from memory capacity issues to drivers. Keep in mind, high resolution prints take longer than standard quality prints.
Xerox Phaser Not Showing Up on Network & Printer Not Connecting to WiFi
Network issues can be difficult to assess, but a trusted Xerox printer repair technician can help get your business set up with a reliable wireless set up for a single or multiple printers.
Xerox Phaser Not Scanning to Email
Scanning to email with a Xerox printer is a very convenient feature. If you are unable to scan directly to your email, there could be issues with either the sending or receiving side of things. Professional IT for Xerox printers can set up the correct SMTP and POP configurations for successful scans to email.
Spots, Streaks or Lines on Prints
Printer cleaning can often help prevent lines or streaks on the page. The transfer belt or printhead lenses most likely need to be cleaned. If a light cleaning doesn’t fix the issue, a professional may need to look at the printer.
Xerox Not Prompting For Accounting Code
Accounting codes authorize users to use a particular Xerox printer. If faced with issues, modifying the Accounting configurations may help. A Xerox service technician can set up all the necessary properties to give all relevant users proper access.
Xerox Phaser Printing Blank Pages
Blank pages can be caused by physical problems such as: empty cartridges, clogged nozzles, different paper size. Digital issues such as blank pages in the document may also be the reason your printer is printing blank pages. Check for these common issues first before proceeding with more in depth troubleshooting.
Xerox Not Printing From Bypass Tray
The multi-functionality of a Xerox printer is impressive. Using the Bypass tray is one way to easily manage different types of prints. When your printer won’t print from the Bypass tray, most likely the problem can be fixed by adjusting the printer tray priorities.
Xerox Not Recognizing USB
If USB flash drives are not recognized by a Xerox printer, there may be an issue with the USB itself or possibly the port. Most likely the issue lies in the property settings. A Xerox IT professional can help understand the root of the problem.
Xerox Phaser Not Turning On
If your Xerox printer won’t turn on, make sure the power switch is flipped to ‘On’ and the power cord is plugged in. Xerox warns against plugging into power strips or power bars. Our Xerox experts can help identify the problem or determine if the printer is beyond repair.